Frequently Asked Questions

F.A.Q. Introduction here

earth image

Most people are unaware of the air ambulance service. If you are using one for the first time, you may have many questions.

At Stat Air, we are here to answer your questions and address your concerns.


arrow  General Questions

An air ambulance is an aircraft used for emergency medical assistance in situations where either a traditional ambulance cannot easily or quickly reach the scene or the patient needs to be repositioned at a distance where air transportation is most practical. Air ambulance crews are supplied with equipment that enables them to provide medical treatment to a critically injured or ill patient. Common equipment for air ambulances includes ventilators, medication, an ECG and monitoring unit, CPR equipment, and stretchers.


You will be greeted by a trained medical professional who can understand your medical needs from the inital phone call. We are there to help you from bed side to bedside during your transport. We will provide care for you and your loved ones with the utmost respect and compassion that you need during your difficult time.

If you become ill or injured when you are away from home and you need extensive and urgent medical attention, or if the care essential to your needs is somewhere else we can transport you by air to get you there in a timely and cost effective means. We also provide repatriation services for those ill or injured desiring to go home. What are your hours? Because accidents and illnesses can happen anywhere at anytime, we are available 24 hours/day 7 days a week. Our trained professionals will be there to assist you and answer your questions and address your concerns. You can contact us at (619) 754-6550 or (619) 600-8021 or visiting us on the internet at

We will make our very best attempt to allow 1-2 family members to fly home with you at no additional cost. However, this may vary and our number one priority is the safety of the patient. Prior to discharge options may be discussed and we will assist you with your needs.



Medical Questions

Even if your transport is a Basic Life Support transfer, you will be escorted by a full ACLS team of 2 medical professionals.  Teams of 2 will include: RN and Physician, RN and RT, or RN and Paramedic.  All are skillful, with a minimum of 3 years experience in critical care and obtain ACLS certification.

All transports are equipped with Advanced Life Support (ALS) medical equipment. The medical equipment consists of, but is not limited to, cardiac monitor and defibrillators, full ACLS pharmacy and IV solutions and pain management medications, advanced airway management equipment including- intubations equipment, respirator/ventilator, bi-pap, airway equipment, portable suction and bag-valve mask resuscitators, cervical immobilization equipment for those that need to be secured and FAA approved stretchers.

We have a Board Certified Physician, who is available 24-hours a day, and works with our Chief Flight RN. Together they assess each individual case and the patients specific needs. They then provide standard orders and protocols for continuous care. They monitor and review each flight.



Financial Questions

Transport costs are based on each individual case. Our quotes are all inclusive and include all ground transport, flight costs (fuel and mileage), flight crew and medical crew costs, medical consulting, landing fees and ground fees for international flights.

We accept many forms of payment, wire transfers, certified checks, money orders, many credit cards, and most insurances. Will insurance cover air ambulance? Many insurances will help with the cost of transports, we do advise that you call your insurance company for coverage and we can assist you and work with your provider.



Insurance Questions

Many insurance plans will assist with the cost of air medical transport. We do advise you to call your insurance company, prior to transport, to determine their coverage benefits. We are happy to assist you by working with your insurance provider.

Yes we do, which includes general and personal liablities. Also, each plane operator holds the proper FAA 135 certificates and hold a seperate insurance policy to cover the aviation liabilities.



Aircraft & Equipment Questions

We have contracts with plane operators that are FAA part 135 certified and we will choose the aircraft best suited for your needs and safety that will be the most cost effective. We utilize King Air, Citations, Lear 25, 35 and if needed a Lear 36.